The terms that govern using Haaameem

Acceptance of terms

• These Terms of Service govern your use of Haaameem, including your account, bookings, and event hosting. Our Privacy Policy explains how we use personal information; acknowledging it is not consent to every use of your data.
• If you are using Haaameem on behalf of an organisation, you confirm you have authority to bind that organisation to these terms.
• We may update these terms for legal, regulatory, security, product or operational reasons. We will give reasonable notice of material changes in the app, on this page or by email where appropriate. A change will not retrospectively alter an existing booking unless this is reasonably necessary to comply with law, protect users, prevent fraud or keep the service operating safely.

Your account

• Accounts are created using phone OTP verification. You are responsible for keeping access to your phone number and account secure.
• You must be at least 18 years old to create or use an account. You are responsible for providing an accurate date of birth and complying with this requirement. Some events may have additional age, audience, or attendance requirements set by the organiser.
• You agree to provide accurate information and to keep your profile and contact details up to date.
• You can submit an account-deletion request at any time. We may need to verify ownership and may delay final closure while you have an active event, an unfinished refund, an open dispute or records that we must retain by law. Past bookings alone do not prevent deletion. Deleting an account does not remove payment or refund records that must be retained for accounting, dispute handling or legal obligations.
• Your signup email is used for account administration, event tickets, booking and refund updates, security and support. Giving us an email address or accepting these Terms does not subscribe you to promotional emails. Marketing requires a separate optional choice and can be stopped using the unsubscribe link in a marketing email or by contacting us. Essential service messages may still be sent.
• You may not impersonate another person, share your account, or operate multiple accounts to evade restrictions, refunds, or moderation actions.

Bookings, tickets, and fees

• When you book a ticket, you enter a contract with the organiser identified on the event listing. An organiser may be an individual, company, charity, community organisation or a person authorised to act for one. Haaameem facilitates the listing, booking, payment and ticketing but is not itself the organiser unless the listing expressly says so.
• Free-event bookings currently have no Haaameem booking fee. A £0 ticket costs £0 to book. Organisers also pay no Haaameem charge on £0 tickets.
• For paid events, the booking total contains the ticket price and any applicable Haaameem booking fee. We show the total before confirmation. During an eligible offer, we show the standard fee, reduced fee and offer period. Any future fee change applies only to new bookings and is shown before confirmation. The price agreed when your booking starts stays with that booking. Any booking fee paid is normally non-refundable when an attendee cancels, subject to statutory rights. It is returned when Haaameem issues a full refund because the organiser cancels or the booking cannot be fulfilled.
• Paid tickets are processed by Stripe. Stripe may apply its own terms to payment methods or connected organiser accounts where those terms are shown or otherwise apply to that person; using Haaameem does not create a blanket acceptance of every Stripe term.
• Tickets are personal to the named attendee and may not be resold or transferred without the organiser’s permission.

Optional third-party charity links

• Event organisers may optionally choose a charity from our list or provide another charity’s name and official external HTTPS website for event review. Booking an event does not require supporting a charity. After a successful booking, we may invite you to visit that website; the destination is shown before you leave Haaameem. A link does not mean the charity has signed an agreement with Haaameem.
• Haaameem does not collect or process donations made through those links. Any donation is made directly between you and the relevant third-party organisation and is subject to its own terms, privacy policy and donation arrangements. Haaameem does not receive the donation amount, payment status or receipt.
• Haaameem is not responsible for a third-party charity website, its availability, payment processing, tax treatment, receipts or use of funds. We may review or remove unsafe or misleading links, but displaying a link is not a guarantee or endorsement of the organisation. This does not limit responsibility for Haaameem’s own acts or duties under law.

Changes, cancellations, and booking problems

• If the organiser cancels an event, the full Haaameem booking charge, including any booking fee paid, is automatically refunded to the original payment method. A separate donation made on a charity’s website is governed by that charity’s refund arrangements.
• If an organiser reschedules an event or makes a material change to its time, venue, audience, or advertised content, the organiser must notify Haaameem and affected attendees promptly. Haaameem will review the booking and provide any refund or other remedy required by consumer law.
• If the organiser does not attend, an attendee is refused admission despite holding a valid ticket, or the booked event is not provided as advertised, contact Haaameem so we can investigate and provide any remedy due.
• If you are charged twice, charged the wrong amount, or believe a listing or booking was fraudulent or misleading, contact Haaameem promptly. We may ask for information needed to verify the booking and payment before correcting the charge or issuing any refund due.
• Subject to your statutory rights, an attendee-initiated cancellation is normally non-refundable. Booking a ticket is treated as a real commitment to attending; any booking fee paid is normally non-refundable when the attendee simply changes their mind.
• If you believe a booking should be reviewed for exceptional reasons, contact us using the details at the end of these terms. We will consider the circumstances reasonably and consistently, but a review is not a guarantee of a refund beyond any remedy required by law.
• These cancellation rules do not affect any refund or other remedy you are entitled to under applicable consumer law. Statutory remedies are not discretionary.

Hosting events as an organiser

• Paid events require completed Stripe Connect verification under the payment-account requirements shown in the app. Stripe onboarding and Haaameem event publication approval are separate checks.
• A new £0-ticket event submitted by an organiser who has not completed Stripe verification requires Haaameem admin approval before it is public or bookable. The organiser can see a pending or rejected submission and any rejection feedback. Existing published listings are not retrospectively placed in this queue.
• Once submitted for publication review, an event still needs approval even if the organiser later completes Stripe verification. Rejected submissions can be revised and resubmitted. After approval, contact Haaameem to change event content or dates; cancellation remains available.
• Stripe verification and Haaameem approval are limited checks, not a safety guarantee, endorsement, or certification of an organiser or event. All organisers remain subject to the same content, conduct, safety, and legal standards, whether verified or not.
• Organisers are responsible for the safety, accuracy, and conduct of their own events, including venue arrangements, capacity, accessibility, and compliance with local law.
• Organisers must tell Haaameem and affected attendees promptly about cancellation, rescheduling, venue changes, or other material changes. An organiser no-show, failed admission, or materially misleading listing may lead to refunds, withheld proceeds, removal, or restrictions.
• Haaameem manually reviews and approves organiser payouts after an event finishes. We normally begin this review seven days after the event ends so that we can confirm the event took place and consider any attendee complaints, cancellations, refunds, or payment disputes.
• Once approved, the payout is sent through Stripe to the organiser’s verified bank account. Stripe and the organiser’s bank may require additional processing time, so the date funds arrive is not guaranteed.
• For paid tickets, the organiser pays Haaameem a charge of 4.4% of ticket revenue, plus the actual Stripe payment-processing costs attributable to those bookings. The 4.4% charge does not apply to £0 tickets or the attendee booking fee. These amounts are deducted when organiser proceeds are reconciled for payout.
• A payout includes only ticket proceeds payable to the organiser. Haaameem booking fees are excluded, and booking refunds, chargebacks, payment reversals, and applicable payment-processing costs may be deducted. Third-party donations never enter organiser balances.
• If an organiser cancels an event, attendee refunds are handled under the cancellation terms before any payout is released. Ticket proceeds that must be refunded will not be paid to the organiser.
• Haaameem may delay, withhold, or adjust a payout while we investigate a serious complaint, cancellation, suspected fraud or misrepresentation, chargeback, legal requirement, incomplete verification, or incorrect payout details.
• Organisers must keep their Stripe and bank details accurate and are responsible for any taxes arising from their event income. If a payout fails or you believe an amount is incorrect, contact us using the details at the end of these terms.
• Repeat cancellations, no-shows, complaints, or misrepresentation may affect your organiser standing and your ability to list future events.

Haaameem Event Standards

• Before submitting an event for publication, organisers must accept our Organiser Agreement, which includes these Event Standards and organiser fees.
• Organisers must label the intended audience accurately, such as brothers, sisters, family, mixed, students, or another clearly described group.
• Organisers must describe food and venue arrangements clearly, including whether food is halal, vegetarian, bring-your-own, unavailable, or still to be confirmed.
• Dating events, political activism, protests, demonstrations, extremist activity and illegal events are not permitted.
• Events must not be hosted at pubs, bars, nightclubs, or venues where alcohol is part of the event experience.
• Prayer breaks, wudu access, and prayer space must only be listed when they are actually planned or available.
• Misrepresenting an event’s nature, audience, venue, food, alcohol policy, or prayer arrangements is a breach of these terms.

Community conduct

• Haaameem is built for Muslims meeting in real life. You agree to behave respectfully toward other attendees, organisers, and staff in chats, reviews, and at events themselves.
• You may not use Haaameem to harass, threaten, defame, or discriminate against others, to promote illegal activity, or to share content that is unlawful, hateful, or sexually explicit.
• We may take reasonable and proportionate action where we reasonably believe these terms, our Event Standards or the law have been breached, or action is needed to protect users, prevent fraud or keep the service secure. This may include warnings, content removal, feature restrictions, suspension or account closure, taking account of the seriousness, evidence and urgency of the issue where practicable.

User content, reporting, and blocking

• User-generated content includes event listings, photos, reviews, profile details, chat messages, reports, and any other material submitted through Haaameem.
• You may not submit objectionable content, including abusive, hateful, sexually explicit, exploitative, threatening, misleading, illegal, spam, or harassment-based content.
• Haaameem may use automated and manual checks to filter, hide, restrict, or remove objectionable content and to limit accounts that create safety or moderation risks.
• Use the in-app reporting tools where available, or contact Haaameem through the public support page to report an event, organiser, user, review, or chat concern. You do not need an account to use the public support route.
• The public support page also accepts complaints about reports and challenges to moderation decisions. Include the relevant content or decision reference and your reasons. If someone is in immediate danger, contact emergency services rather than waiting for a platform response.
• In event chat, you can block or mute abusive non-organiser users so their interaction is restricted for you immediately. Organisers can be reported to Haaameem for review and enforcement action.
• Moderation actions may include removing content, restricting chat access, cancelling events, withholding payouts, suspending organiser privileges, or disabling accounts.

Intellectual property

• The Haaameem name, logo, app, website, and original content are owned by YAZ360DIGITAL LTD or its licensors and are protected by intellectual property law.
• You retain ownership of content you submit, such as event listings, photos, reviews and chat messages. You grant Haaameem a non-exclusive, worldwide, royalty-free licence to host, copy, display, adapt and distribute that content only as reasonably needed to operate, secure, improve and promote the service, fulfil bookings, investigate reports and comply with law. The licence ends when the content or account is deleted, except for material retained in backups or records needed for legal, safety, fraud or dispute purposes.

Disclaimers and liability

• Unless a listing identifies Haaameem as the organiser, the named third-party organiser provides the event. This does not exclude or limit Haaameem’s responsibility for its own platform services, acts, omissions, negligence, or legal duties, or for events it organises itself.
• We provide the platform with reasonable care and skill. We do not exclude responsibility for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss that we did not cause, that was not reasonably foreseeable when the contract was made, or for business loss arising from consumer use of the service, to the extent the law permits.
• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Your statutory consumer rights are unaffected.

Events outside reasonable control

• Haaameem is not responsible for delay or failure caused by circumstances outside our reasonable control, such as serious service-provider outages, extreme weather, venue closure, transport disruption or government action. We will take reasonable steps to reduce the effect and resume affected platform services. This clause does not remove any statutory right to a refund or other remedy for an affected booking.

Governing law

• These terms are governed by the laws of England and Wales. Disputes will be handled by the courts of England and Wales, unless local consumer law gives you a non-waivable right to bring the claim elsewhere.

Contact us

Questions about these terms, refund reviews, or organiser approval? Contact us at contact@haaameem.com.

Support, safety reports and complaints · Organiser Agreement · Booking Fees and Charity Links · Delete your account

YAZ360DIGITAL LTD, trading as Haaameem · Company number 13414883 · Registered office: 18 Laburnum Avenue, Bedford, England, MK40 4HQ